Support Coordinator Customer Service & Call Center - Montclair, NJ at Geebo

Support Coordinator

7TH & Madison Extensions of Empowerment 7TH & Madison Extensions of Empowerment Montclair, NJ Montclair, NJ Full-time Full-time $48,000 - $57,000 a year $48,000 - $57,000 a year We are looking for an experienced Support Coordinator to join our team in Northern New Jersey to serve families in Essex and neighboring areas (including Bergen, Hudson and Passaic).
This position is a combination of remote work and field visits, so candidates should have the ability to travel in these areas.
We are a diverse team linking individuals who have developmental disabilities, their families, and the community together to foster growth and independence.
If you have a strong work ethic, great research and communication skills, and a passion for helping your community, you may be our next Support Coordinator.
At 7TH & Madison, you will be appreciated and recognized for great work with competitive pay and a benefits package.
As a part of our team, you will have a flexible schedule, the ability to work from home on some days, and will be paid for training.
Support Coordinator
Responsibilities:
Adhere to all the responsibilities required by the NJ Division of Developmental Disabilities (DDD) including:
Explaining to members and their families the Fee-for-Service individualized budget system supporting people with developmental disabilities in NJ Superb communication skills (oral and written) Working with the participant and family in creating a support and service plan that details:
how best to support the person, defines the needed services and their cost while ensuring the plan is within their budget, selects providers that will implement the service plan Monitoring the implementation of the plan with monthly phone contact, quarterly face-to-face visits, annual home visits, and subsequent reports/meetings Revising the service plan as needed to reflect the changing goals and needs of the member and or family Assisting the member and family in successfully navigating the complex social service and provider system supporting individuals with disabilities in your coverage area Effectively listen, communicate, and provide compassionate support to the partcipant and their family Learning and becoming comfortable discussing the financial and legal issues facing people with disabilities and their families including Guardianship, Wills, and Special Needs Trusts Inputting and updating all support activity as required by DDD and 7TH & Madison Responding quickly (within 48 hours or less) to all requests for information from:
consumers, their family, service providers, DDD officials, and 7TH & Madison management regarding the members you serve Proficiently and effectively use technology in communication with members and preparing service plans and DDD budgets Represent 7TH & Madison in a professional manner upholding the values it represents at all times Meet all required monthly deliverables Successful 7TH & Madison Support Coordinators Are:
Effective listeners that can translate concerns into positive action Have good verbal and written communication skills Problem solvers and passionate in helping their members Enjoy working with a wide variety of people and possess multicultural sensitivity Adept at advocating for services and supports without alienating others Enjoy working at a fast pace, prioritize needs, and meet deadlines Self-disciplined and will do what is necessary to get the job done Organized and have an attention to necessary detail Comfortable making presentations to groups Want to become experts in their field Can multi-task to get the work done Are comfortable with technology including Microsoft Office 365 Tenacious in reaching out and asking for help when needed Positive and optimistic when helping others Have excellent researching abilities and can navigate the disability system Support Coordinator State of New Jersey Requirements:
Bachelor's degree in the field of Social Work, Psychology, Sociology, Counseling, Gerontology, Special Education or Rehabilitation Minimum of one-year full-time experience in the field of intellectual/developmental disabilities required BOGGS Support Coordination Orientation Certificate preferred but not required Basic computer skills with proficiency in Microsoft word to include entering, updating, and maintaining Consumer Information System data.
Must possess valid driver's license and have a personal vehicle that is registered and insured Ability to pass fingerprinting, drug screening, and criminal background checks Must have your own reliable transportation as regional travel is required Preferred
Qualifications:
Previous or current experience as a Support Coordinator Bilingual, including American Sign Language Resident of the State of NJ (requirement) Employer Benefits include, but are not limited to:
A competitive salary; For the first year of employment in this role, performance will be regularly evaluated.
Based off of successful performance evaluations, there will be a built in merit increase schedule for 1 year.
The schedule is as follows:
At 3 months salary will increase to $48,500.
At 6 months salary will increase to $50,000.
At 1 year salary will increase to $52,500.
The opportunity to join a tight knit group of committed professionals; A generous paid time off policy; and Health benefits.
Benefits:
At 7TH & Madison, you will be appreciated and recognized for great work with competitive pay Health Insurance for Full-Time Support Coordinators Monthly Travel & Toll Reimbursement Medical Dental Vision Care Life Insurance Workers' Compensation Insurance Retirement Savings Plan Job Type:
Full-time Pay:
$48,000.
00 - $57,000.
00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Montclair, NJ 07042:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Required)
Experience:
Working with adults with ID/DD:
1 year (Required) License/Certification:
New Jersey Driver's License (Required) Shift availability:
Day Shift (Required) Work Location:
Hybrid remote in Montclair, NJ 07042.
Estimated Salary: $20 to $28 per hour based on qualifications.

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